How can I fix my Facebook connection issue on sales channel?

[Voxclothes]

Hello.i m trying to connect my facebook account on sales channel.when facebook top up open it say "for your account security logging in to facebook from an embedded browser is disable.i delete app reinstall it , clear browser cache but still the same.any advice ? Thanks

[Summer]

Hey, @Voxclothes! Welcome to Shopify Community!

I'm glad to hear you performed some troubleshooting steps and attempted to resolve the issue you're encountering with setting up the Facebook channel. Since they didn't fix the problem, there's an alternative step you can perform that will likely fix the issue. This time, try using a different device, such as a desktop, to set up the Facebook channel. That should allow you to move on to the next steps of the setup and connect your Facebook account.

If you're unable to set up the Facebook channel through a different device, the next best step is to create a support ticket so we can investigate. You may do so by visiting https://bit.ly/3cJkx8V. If the problem is resolved, we would appreciate it if you could still reach out to our support team by creating a support ticket so we can track the scope of the issue and relay it to the Facebook channel developers.

While you work on setting up the Facebook channel, it's a good time to create a strategy for social selling so you can ensure those channels bring sales to your store. When you have a plan mapped out, your efforts are more likely to be a success so it's important to establish your course of direction before you start utilizing social media for your business. If you don't know where to start and how to build your strategy, you can go over this helpful guide.