How can I fix my website visitor's viewing issues?

[SuzanCreatief]

 

Hallo, 

Bezoekers van mijn website zien dit en kunnen verder niks. 

Hoe kan dit weer opgelost worden? 

Mvg Suzan Cruiming

suzancreatief.nl 

[Victoria]

Hi there, @SuzanCreatief.

Welcome to the Shopify community!

Thanks for sharing your domain and screenshot for better visibility. Drawing from the error message displayed in the screenshot, it looks as though your domain is missing a TLS (Transport Layer Security) certificate or an SSL (Secure Sockets Layer) certificate. A Transport Layer Security (TLS) certificate is important because it provides secure communication between a web server and a client's web browser. It ensures that the data transmitted between the two is encrypted and cannot be intercepted by third parties.

When you connect your third-party domain to Shopify by changing your A record and CNAME record to point to Shopify. In this case, it might take up to 48 hours for the TLS certificate to be issued. During that time, an SSL Unavailable error might be displayed in your Shopify admin. A security error might also be displayed in your browser when customers visit your online store. If your store still displays a security error after more than 48 hours, I recommend contacting our team through the Shopify Help Center so our team can take a look at your domain and troubleshoot it effectively. 

I hope this helps!

[SuzanCreatief]

the problem has been occurring for more than 48 hours. can you help further? my domain suzancreatief.nl was previously verified and everything worked properly.

[Victoria]

Thanks for your reply, @SuzanCreatief.

I've checked the DNS settings for your domain (suzancreatief.nl) and it looks as though the A Record does not point to Shopify. The domain has an A Record pointing to 185.159.242.50. You'll need to point your A Record to Shopify IP address: 23.227.38.65. We have more information in our help center resource here.

Additionally, the DNSSEC is enabled on your domain and will need to be removed. I recommend contacting our support team via the Shopify Help Center to look into the DNSSEC. 

[SuzanCreatief]

when I log in to my account for my dns data, I can already see that I have changed this.

[Victoria]

Thanks for letting us know, @SuzanCreatief.

I'd like our internal team to take a closer look at your Domain section within your Shopify admin so we can determine the next steps. Could you head over to the Shopify Help Center to create a support request?

To speed up the process, I'll share the steps below.

• Head over to the Shopify Help Center
• Log into your account
• Select Online Store > Domains > Connect a third-party domain
• Scroll down to Get Support to view our support contact options.