How can I fix the issue of sending ID documents for payment acceptance?

[redbatstore]

Hello,

I received a shopify account from my friend. And I have a problem that in order to accept payments, I have to send a photo of an identity document. But, when I click on it, his name is preset. I changed my name to mine in my profile settings, but it didn't help. I do not know what to do.

[Greta]

Hi there, @redbatstore!

Thanks for your post, I'm happy to share some context on this. 

The personal information on your Shopify account and the personal information on your Shopify Payments account are separate, so updating one does not update both. Not to worry, we can take care of this for you! We’ll just need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. 

Please let me know if you have any other questions or need help with getting in touch!