How can I fix variant and price issues in the Ella theme?

[Muzammal7]

HI Sir I need Help with variants as shown in the picture there are many colors and sizes when I click on different colors or size price will not change and when I will select any size and click on add to cart it automatically selects the default first size and first color how to fix this problem. I have uploaded the theme name, Ella.

[Moira]

Hey @Muzammal7,

Welcome to the Shopify Community!

Are you using a product app that controls the variant options or is this custom-built into your theme? If so, I would suggest checking to ensure the product app has been installed and configured correctly.

Secondly, I recommend trying some of these troubleshooting steps: 

• Clear your browser's cache before testing the product again. If you're using a Chrome browser, follow these steps to do this. 
• View the product in another browser - such as Safari or Firefox - to see if the same issue occurs here. 
• Preview another theme version in your admin and check to see if the price changes when a new variant is selected.

If this issue is still happening, please feel free to share your website URL with me here and I'll be glad to take a closer look into this. 

[schludini]

Hi! 

Just checking to see if this had potentially been resolved? I am using the Ella theme as well (6.0) and experiencing a similar issue where the price stays the same upon selecting which size you would like, but once it is in the cart the proper price populates, please see the screenshots attached (the queen and kind prices should be different) Products are uploaded manually, so I am not sure what may be causing this. Any help would be greatly appreciated!

[Moira]

Hey @schludini.,

Are you using a variant app that controls the variant color options? 

Please feel free to share your website URL with me here and I'll be glad to take a closer look into this. 

[schludini]

Hi! Here is the website url: https://theshopbyhollyvolpe.com/

I know only a few of the products use the color variant app "Glo Color" we are however considering removing and finding a new color swatch option because we can't get the colors to populate properly either. Let me know if you need more info!

[Moira]

My first suggestion is to disable the Glo Color app as this could be conflicting with your theme and cart. As an alternative, you could try King Product Options & Variant. 

[Ornella27]

Hey, trust you are well. 

I am experiencing the exact same problem, it only selects the first variant price option and even at check out the price isn't updating to the price for the actual variant chosen, it only accepts the default variant option

Please help me

my site is christyghair.com

[Moira]

Hey @Ornella27,

Does this happen only on certain products? I tested using Curly 13x4 Frontal Bob Wigs and the variant price updated to the one I selected on the product page and at checkout.