How can i locate a owner or get money back from a purchase that didnt event get delivered?

[iYukihiro]

 

[Opeyemi_pro · Accepted solution]

So sorry about your experience with it and it's not all stores that do operate like that.

If that's all kindly like and accept my comment as a solution.

Thanks 

[Opeyemi_pro]

Do you have the website url of the store owner you purchased from?

[iYukihiro]

Yes, but it doesnt work anymore. When i click on "contact support" it redirects me here. Also when try to reply to the mail of the owner it says "the adress doesnt exist"

 

[Opeyemi_pro]

Am sorry I know how you might have felt buying a product and not getting it delivered.

I would have said the store was having issues with Shopify but considering their email adress not available also that's means that store is fake.

There are stores that are fake at times where you order and customers don't get their products am sorry about that you might not be able to get a refund on that site.

Is that all you need me to assist you with? if that's all do like and accept this as a solution if not kindly let me know how I can assist you further.

Thanks 

[iYukihiro]

So an owner may create an account and sell items here but its a fake acc? Nothing shopify might do i guess?

[Opeyemi_pro]

Shopify do deactivate accounts like that and I think their store got deactivated when Shopify received notifications and reports from other customers 

[iYukihiro]

i really appreciate your replys, thanks for your time, guess not gonna buy on instagram again

[Opeyemi_pro · Accepted solution]

So sorry about your experience with it and it's not all stores that do operate like that.

If that's all kindly like and accept my comment as a solution.

Thanks 

[PaulNewton · Accepted solution]

Stores on shopify are like stores in a mall. 

Any transactions need to be handled through the parties involved in that transaction.

You, the store and your payment method.

For banks, credit cards, and paypal they have methods to dispute a payment even old ones.

Reach out to your payment provider.