How can I prevent customers from receiving emails after reporting as spam?

How can I prevent customers from receiving emails after reporting as spam?

pureseeds
Tourist
11 0 8

I have sent emails using shopify new email system. 

However, if a customer reports your email as SPAM, the customer is not unsubscribed. 

Meaning businesses sending emails will then inadvertently send another email to this person, which could cause serious upset and possible prosecution (in the UK). 

 

I advice those using email by shopify to check those customers who reported their emails as spam and manually unsubscribe the customer from future marketing. 

 

Can shopify fix this issue. Thanks.

 

Reply 1 (1)

PaulNewton
Shopify Partner
7721 678 1625

For me reporting spam is not the same as needing to unsubscribe.

An example of this is in gmail , at least for the USA, that you can either report spam or you can also report spam & unsubscribe in one click.

 

If a company sends out a bunch of messages in a short period of time I may mark it as spam,  but that does not mean I am forever uninterested in future marketing.

 

What I wonder is if shopify-flow can automate this for business that do view spam-report == unsubcribe.

 

Though even before that it seems this should be a setting businesses can choose to be pro-active with.

 

Make feature requests directly to shopify support 

https://help.shopify.com/en/support/login 

 

 

 

Contact paull.newton+shopifyforum@gmail.com for the solutions you need


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