How can I reach the customer support effectively?

[trackstackrecor]

When I go to this link https://help.shopify.com/en/support/topic-select/account/logging-in/contact it tells me to contact support by going to https://help.shopify.com/en/support/topic-select 

From there I select "Account" -> "Logging In" which puts me back at https://help.shopify.com/en/support/topic-select/account/logging-in/contact which then prompts me to contact support by linking me to https://help.shopify.com/en/support/topic-select 

This is a circle of nothing, how do I actually contact support? Why would the site be designed to have a endless loop of useless information? Is this designed to infuriate people looking to contact support lol?

[Emily]

Hi, @trackstackrecor.

Thank you for reaching out. I am sorry you are having issues contacting our Support Team. 

I created a quick video for you to review on connecting with our Support Team.

Please let me know if you have any further questions!

[trackstackrecor]

Thanks for the quick reply. My screen is different though. See below:

[Emily]

Hi, @trackstackrecor.

Thank you for your reply and for providing a screenshot. 

Usually, when contact options do not appear under the Get Support headline, you need to clear your cache/cookies and browser data or try on a new device or browser to create a new connection. Please let me know if that works for you. 

Please let me know if you have any further questions! 
 
Talk soon,