How can I reactivate my disabled Shopify account?

How can I reactivate my disabled Shopify account?

Cratfypeachy
Visitor
2 0 0

How can i get my shopify enabeled again? 

Replies 3 (3)

Greta
Shopify Staff
1195 124 151

Hi, @Cratfypeachy!

 

I'm happy to help.

 

Could you tell me a bit more about your issue, and why your Shopify account has been disabled? If your store has become frozen due to a payment being missed, you can follow the steps in this help document to pay your bill and reactivate your store. I also recommend checking your email (including your spam and promotions folders) to see if you've received any communications from us regarding your store. 

 

I look forward to helping you out!

Greta | Shopify 
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Cratfypeachy
Visitor
2 0 0

I had an item that I did not know I could sell. I removed the item. I was charged for May I want a refund

Greta
Shopify Staff
1195 124 151

Hi, @Cratfypeachy.

 

Thank you for getting back to me. As per our Terms of Service, Shopify does not provide refunds. However, you can contact our live Support team to see if an exception can be made. I can't guarantee that this will be possible, but it is definitely worth it to check in. You can get in touch via live chat, callback, or email through the Help Center

 

Please let me know if you have any questions about this or need help contacting our support team. 

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog