How can I reclaim a mistakenly issued refund?

[henrietta1]

i issued a refund by mistake....slipping finger 🙄 Any one know how to claim back?

[Emily]

Hi, @henrietta1.

Thank you for reaching out! 

Do you use Shopify Payments as your payment gateway? If so, there isn't a way to reverse a refund. The best thing to do would be to contact your customer and explain the situation, and hopefully, you will just be able to send them a new invoice for the order.  

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon,