How can I recover my deleted launch day website?

[JusoMiporiti]

Literally the day of our launch, when trying to check our website for a last time to see if everything is ready, our website seems to have gotten deleted. The message that is showing up says “this shop is unavailable”. How can we sort this our as soon as possible? 

[StoreWatchers]

Hello @JusoMiporiti 

Greetings from the Store Watchers Support Team! Happy to help you today.

What are the changes you have made before getting this error?
Did you make changes related to DNS as well, sometimes this issue occurs because DNS changes may take some time if you have made any changes. 

Also if you can share your store URL that will help further investigate the issue.

Let me know if need further assistance

Regards,
Store Watchers Support Team

[JusoMiporiti]

No, we did not make any changes to the DNS. We had bought a domain. The
only significant change we made, other than minor changes to the site's
content, was changing the billing information.

This was our link "https://www.jusoactivewear.com/".
[image: Screenshot 2023-03-20 at 16.25.03.png]

[JusoMiporiti]

No, we did not make any changes to the DNS. We had bought a domain. The only significant change we made, other than minor changes to the site's content, was changing the billing information.

This was our link."https://www.jusoactivewear.com/"

 

[Greta]

Hi there, @JusoMiporiti!

Thank you for your post, and I'm sorry to hear you're having an issue with your store. I recommend checking out our FAQ page about unavailable stores, which has more information and possible reasons why this happened. If you're still unsure, you can get in touch with our live support. I'm unable to provide account-specific support in the Community Forums, but if you contact us through the Help Center we can look into your account and get to the bottom of this with you. If you're unable to log into your account, you can select I don't have an account and follow the prompts to get support. 

Please let me know if you have any other questions!