How can I regain access to my account to update credit card info?

How can I regain access to my account to update credit card info?

amyfromtpp
Visitor
2 0 0

I have been trying to update my credit card information due to notice from Shopify that they were trying to charge cc! But it would never allow me update it - so I guess I have accidentally removed myself from any access to this account! I had to set up another account just to be able send this message! At this point I need to close my account if I can’t even access so I am not charged a monthly amount! Any suggestions as how to get into my first account? 

Reply 1 (1)

Shay
Shopify Staff
2995 462 612

Hi @amyfromtpp 

 

In this situation you will want to reach out to our live support for further help. I know that you may not have access to your main account so you will want to choose "Continue without an account" when asked to sign in. 

 

Please follow this link: Shopify Help Center. Continue without signing in, choose the closest topic and issue and at the bottom of the help articles provided will be all available live support options. 

Shay | Social Care @ Shopify 
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