How can I regain access to my inactive online store?

[Semola]

Hello!

I'm following a customer who have a serious problem: the person who followed her shopify dissapear, and she cannot access anymore to the shop because she doesn't have the authorization (the store is currently inactive).

How can we solve this problem?

 

 

[Imogen]

Hi there, @Semola. Thank you for reaching out to folks here in the Shopify Community with your question. My name is Imogen. It's good to meet you!

Thanks again for reaching out to us here in the Forums! I'm happy to do my best to help you out here. If possible, can you do the following for me so I can lend a hand:

• Can you clarify the issue at hand for me a bit more? The more context you can provide me, the better I can assist you!
• Can you copy/paste the text from that screenshot in a reply to me here? I'd like to translate it so I can have a better idea of the request for support.

Thanks in advance! I'll keep my eyes peeled for your follow up!