How can I register my transferred Wix domain on Shopify?

[mzhanes1]

Shopify.com has emailed me regarding registering my domain. This is a domain from Wix.com and the transfer was complete but now I need to register. Unfortunately, the link does not load, it reads “Page Not Found”. My domain will expire in 14 days and I have already paid for it. Can you please send me the correct link or help me solve this problem. Thanks! 

[Hank]

Hi, @mzhanes1,

Hank here from Shopify.

I just want to confirm a couple of things with this to give you the best assistance.

You mentioned your domain is from Wix, is that where it is currently hosted, or it was originally purchased? Normally once domain links are sent, they have a specific time period where they expire. Although sometimes, there is a cache issue on the original device you opened the email, and opening the email on another device, may register/confirm the link for you.

If the above does not work, and the domain has not fully transferred, I may be able to reissue the email if you require this.

Can you share your domain here with me and I will see if I can see any issues relating to this, and also can you confirm if you have A) closed your Shopify store, or B) can see the domain on your new platform/hosting site?

Let me know, and I will gladly assist you further.

All the best,

Hank

[TinaJacks]

Hi Hank I need to register my web name please 

[Olivia]

Thanks for joining our thread and sharing your question, @TinaJacks!

My name is Olivia and I'm stepping in on behalf of my colleague today to ensure you get the support you need. To properly support you, I will need some further context into exactly what your situation is.

1. Have you purchased a custom domain?
2. Was it purchased via Shopify, or a different provider?
3. If it was a different provider, have you pointed it to your Shopify store? 
4. Alternatively, are you trying to transfer the domain to Shopify to be hosted with us instead?

If you can provide the answers to those questions, I can certainly better guide you with next steps.

Warm regards,

[TinaJacks]

Please call me this is ridiculous I want my original domain back wheee do I go where’s the customer service? Someone needs to call me.

[Olivia]

Thanks for following up, @TinaJacks.

While we do not offer phone support at this time, our live chat is available 24/7 through our Help Center and would be happy to provide personalized support. 

If this is a time sensitive issue, I recommend opening a live chat at your earliest convenience. If you'd like to continue chatting with me here, then I'd be glad to offer general guidance based on the questions I asked above.

Warm regards,