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How can I remove a GoDaddy domain from an inactive store?

DipakDarode
Visitor
2 0 1

Hi Guys, I have a question that I want remove my GoDaddy domain from my inactive store, but when I go to the store they said your trail is ended and you have to pick a plan to enter the store, but I pick a plan to another email id so i can use 14 days trial.. So can anyone help me🙏

Accepted Solution (1)

Summer
Shopify Staff
1323 318 226

This is an accepted solution.

Hey, @DipakDarode! Welcome to Shopify Community!

 

Since you no longer have access to your store, we'll need to access your account to see if we can give you temporary access to remove your third-party domain or remove the domain for you. While we’re not able to provide account-specific support via the Shopify Community at this time, our support team will be happy to continue assisting you. Please visit our Help Center to create a support request.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 4 (4)

Zworthkey
Shopify Partner
5581 642 1572

@DipakDarode 
Welcome to the Shopify community!
Thanks for your good question.

Go to the Admin.
then Setting.
then you will see domain.

Add new domain .

 

which you want to show active new one and delete or inactive your secondary domain.

Summer
Shopify Staff
1323 318 226

This is an accepted solution.

Hey, @DipakDarode! Welcome to Shopify Community!

 

Since you no longer have access to your store, we'll need to access your account to see if we can give you temporary access to remove your third-party domain or remove the domain for you. While we’re not able to provide account-specific support via the Shopify Community at this time, our support team will be happy to continue assisting you. Please visit our Help Center to create a support request.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Lewandowski
Visitor
1 0 0

Mam  I have a store but it's in inactive so I need to get my domain back but I can not login my admin then how I remove my domain from the store 

Summer
Shopify Staff
1323 318 226

Hey, @Lewandowski! Welcome to Shopify Community!

 

As mentioned in my initial reply to this post, our support team will need to access your account to determine if temporary access to the store can be granted. If we can give you temporary access, you will be able to remove your third-party domain or transfer your Shopify domain. Otherwise, our support team will discuss alternative methods to remove your domain. Feel free to follow the steps below to create a support ticket.

 

  1. Visit our Help Center.
  2. Chat with the AI assistant and enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.

 

Let me know if you encounter any difficulties with creating a support ticket and I'll help you further!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog