How can I reset my password if I only have email access?

premiumraceaccs
Visitor
1 0 0

I do not see a password reset option. I do not have access to codes or phone number. I can access email and that is all. 

Reply 1 (1)

Emily
Shopify Staff
1346 102 193

Hi, @premiumraceaccs.

 

Thank you for reaching out! 

 

Once you enter your log in information and the password is wrong, you will see a reset password button or it will ask for recovery codes. If you do not have access to recovery codes then you will need to reach out to our Support Team so they can remove the two factor authentication on your site. 

 

Please let me know if you have any further questions!

Emily | Social Care @ Shopify 
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