How can I resolve checkout issues in my online store?

[Kani]

before you start

check if this solution will work for you

1: add item to cart

2: enter it in your browser,   your domain/chekcout 

Edit your Cart page form action from '/cart' to '/checkout'

1: Online store > themes > Actions > Edit code > sections > cart-template.liquid

search <form action=" 

if you are using Dawn, then it's in 'main-cart-items.liquid' and 'cart-drawer.liquid'

before

after

[Kani · Accepted solution]

remember to back up your theme, and waiting for shopify fix this issues 🙂 

I have not removed 'Google Tag Manager' and it still work (just changing the form action ), so you can keep it as you like

check status here

https://www.shopifystatus.com/

[Kani · Accepted solution]

from @RCosmin 

Kalles theme

the file that needs to be changed is cart_widget.liquid

Then - theme settings and disable the "Cart view" button.

[Kani · Accepted solution]

remember to back up your theme, and waiting for shopify fix this issues 🙂 

I have not removed 'Google Tag Manager' and it still work (just changing the form action ), so you can keep it as you like

check status here

https://www.shopifystatus.com/

[tigranhak]

You are a lifesaver! Could you send me your Paypal email so I can send you a small donation as a "thank you"?

[Kani]

why not 🤣 love you  565746947@qq.com 

[mrbobby93]

what exactly I have to remove and what I have to add? Thank you

[Kani]

oh sorry seems like it not clear. I have updated post.

for this hot fix you should change your form action url to 'checkout'

[mrbobby93]

Thank you.  I will try

[sotiris7]

Worked just fine for dawn theme. Thank you 

[A_L95]

Much appreciated Kani.

Worked on our theme as well - I can't believe that it's been this many hours and Shopify dev team still have not found a solution.

[Pottycats]

OMG couldn't agree more to this! @Kani you are truly THE BEST! THANK YOUUUUU

[Kani · Accepted solution]

from @RCosmin 

Kalles theme

the file that needs to be changed is cart_widget.liquid

Then - theme settings and disable the "Cart view" button.

[BRACHET_LUCIE]

Hi Kani,

As a temporary solution, I've followed one of shopify partners solution : replace the checkout buton by this code : <a href="/checkout">Continue to checkout</a>. 

It works and orders are now coming... which is really less frutrating !!! 

It's not a good solution because there is no button at all but as orders are now coming, it's difficulte for me to stop to make tests.... 

Any suggestion ? 

Thank you for your support !!

[Kani]

Hi @BRACHET_LUCIE 

you can do it like this

1：duplicate you current theme

2：preview and edit it here, and publish this theme once you updated code

[jmcgrath]

Thank you, amazing that it takes someone outside of Shopify's internal dev team to offer a real solution instead of just saying "try removing GTM". Much appreciated

[ErinK]

Using the Prestige theme, and this is an excellent temporary fix, thank you Kani!!

[kavipoetryart]

Hi Erink,

I am also using Prestige theme but couldn't fix. Could you please share the screenshot? Thank you in advance.

[TTS1]

You are an ABSOLUTE GENIUS! This worked straight away, thank you so much for this!

[Sunnddy]

My store is using Brooklyn theme.  I couldn't find the cart-template.liquid under section.  Could you please tell me where I should look to? Thank you.

[Kani]

Hi @Sunnddy 

Brooklyn theme

[himalaya]

hi @Kani 

i am using supply theme and not getting where and what i have to change, please help.

[Kani]

Hi @himalaya 

searching keyword

[himalaya]

<form action="/cart" method="post" class="cart-form" novalidate>

this line is showing there, please let me know what i have to replace with what.

[himalaya]

as i have changed from " cart" to " checkout" , after doing this the cart option is not opening on website.

[Kani]

This is not an official solution, just for we not losing money before shopify fix checkout issue.

[anicertain]

Hi! I have the prestige theme and cannot find the way to change this so it goes directly to checkout. Can you please advise?

[valentinewigs]

Hi! We have the warehouse theme, does anyone know where to find the form action to perform this workaround until the problem is resolved?

[yellowwebmonkey]

For WAREHOUSE:

Check the section: cart-template.liquid

It was around Line 350 in the site I checked:

<form class="cart-recap" method="post" action="{{ routes.cart_url }}" novalidate="novalidate" data-item-count="{{ cart.item_count }}">

change to

<form class="cart-recap" method="post" action="/checkout" novalidate="novalidate" data-item-count="{{ cart.item_count }}">

@valentinewigs @SarahCoolersomm 

[anicertain]

if you can help me with the prestige theme I would really appreciate it!

[Kani]

Hi @anicertain @valentinewigs 

pls search keyword 'cart' to find it

[valentinewigs]

Hi, thanks for reply

Yes got main-cart.liquid but there are no words 'form action' in there

[anicertain]

I cant find the main cart liquid. Dont know if someone from the team can go
in and help me out.

[Kani]

so many mails…… so I wake up LOL

issues resolved🎊

[khaiyuan]

Hi Kani,

We're using Expanse. When I search for cart, this is what I see. It is not located under the section. Would you be able to guide? Thank you so so much! 

[Kani]

<form action="/checkout" method="post" class="cart-form" novalidate>

[Sunnddy]

It works!  thank you very much!!

[lukast]

feel not confortable to do it myself. what company would you recommend for doing it?

shop is washo.ch

[shadystff]

hi trying to look for similar solution ofr impulse theme

[yellowwebmonkey]

For IMPULSE:

temporarily removing Google Tag Manager and gtag.js from theme.liquid from both <head> and <body> sections fixed it for me.

@shadystff 

[shadystff]

Do I just remove all this

[yellowwebmonkey]

@shadystff For the Google Tags code, I would copy/paste it into a text file keep till Shopify gets it sorted.  Then you can remove it.  Make sure you are removing that part from <script> to </script> so you don't cause a syntax error.

If you want me to take a look, you can DM me.

[Nishma]

@yellowwebmonkey - could you please help me fix the issue in minimal theme..

[yellowwebmonkey]

@Nishma yes.  sent you a DM.

[shadystff]

Here is my full script not sure what to leave or remove

Click to expand...

onload="window.TWIK_SB && window.TWIK_SB()"
rel="stylesheet"/>

{% capture sb %}{% include
'sb-snippet' %}{% endcapture %}{% unless sb contains 'Liquid error' %}{%
include 'sb-snippet' %}{% endunless %}

<meta name="yandex-verification" content="4f11212743359a5e" />

<meta charset="utf-8" />

<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" />

<meta name="viewport" content="width=device-width,initial-scale=1" />

<meta name="theme-color" content="{{ settings.color_button }}" />



<meta name="format-detection" content="telephone=no" />



{%- if settings.favicon -%}



{%- endif -%}{%include "preconnect"%}

{% include 'seo-title' %}

{%- if page_description -%}



{%- endif -%}



{% include 'social-meta-tags' %}



{% include 'font-face' %}

{{ 'theme.scss.css' | asset_url | stylesheet_tag }}



{% style %}

.collection-item__title {

font-size: {{ settings.type_collection_size | times: 0.8 }}px;

}



@media screen and (min-width: 769px) {

.collection-item__title {

font-size: {{ settings.type_collection_size }}px;

}

}

{% endstyle %}

{{ content_for_header }}

{% if settings.enable_currencies %}

{% unless shop.enabled_currencies.size > 1 %}

{% endunless %}



{% endif %}

{%- if request.page_type contains 'customers/' -%}

{%- endif -%}

{% include 'booster-common' %}

{% render 'judgeme_core' %}

{% comment %}

Enable below script if page transitions enabled

{% endcomment %}

{% comment %}

{% endcomment %}



{{
'general.accessibility.skip_to_content' | t }}

{% section 'header' %}





{{ content_for_layout }}





{% section 'footer-promotions' %}

{% section 'footer' %}

{{shop.name}}

{% section 'newsletter-popup' %}



{%- if settings.cart_type == 'drawer' -%}

{%- include 'ajax-cart-template' -%}

{%- endif -%}



{%- if settings.enable_currencies -%}

{%- include 'currency-modal' -%}

{%- endif -%}



{% comment %}

Custom markup for slider arrows using theme icons

{% endcomment %}

class="icon icon-chevron-left" viewBox="0 0 284.49 498.98">

{{ 'general.pagination.previous' | t
}}






class="icon icon-chevron-right" viewBox="0 0 284.49 498.98">

{{ 'general.pagination.next' | t
}}

{%- if settings.predictive_search_enabled -%}

{%- include 'predictive-template' -%}

{%- endif -%}



{% include 'video-modal' %}

{% include 'photoswipe-template' %}

{% if template contains 'product' %}

{% include 'recently-viewed-product-template' %}

{% endif %}



{% if template contains 'collection' %}

{{shop.name}}

{% endif %}

{% include 'booster-discounts' %}



{{ 'currency_converter_setting.css' | asset_url | stylesheet_tag }}{{
'currency_converter_setting.js' | asset_url | script_tag }}{% include
'currency_converter_setting' %}

{%include "footer_content"%}

{% if template contains 'product' %}

{% elsif template contains 'cart' %}

{% endif %}

[lequilters]

I have the Empire theme, where do I go to change from cart to checkout.

[SarahCoolersomm]

How does this work on Warehouse theme?

A whole days biz in the bin

[Seven7Ways]

I just wanted to say THANK YOU. It works!!

I changed in DAWN "main-cart-items" this

<form action="{{ routes.cart_url }}" class="cart__contents critical-hidden" method="post" id="cart">

to 

<form action="/checkout" class="cart__contents critical-hidden" method="post" id="cart">

A big big THANK YOU!!!

[Nishma]

Hi,

can someone help for minimal theme.

[Andre439439]

Hello, i am using the debutify theme and having trouble to find the form action thing, here a screenshot: 

[yellowwebmonkey]

@Andre439439 try the section 'page-cart-content.liquid'

[Andre439439]

doensnt seem to be it 😕