Re: How to fix Checkout issues

Solved

How can I resolve checkout issues in my online store?

Kani
Shopify Partner
468 125 231

before you start

check if this solution will work for you

1: add item to cart

2: enter it in your browser,   your domain/chekcout 

 

 

Edit your Cart page form action from '/cart' to '/checkout'

 

1: Online store > themes > Actions > Edit code > sections > cart-template.liquid

search <form action=" 

if you are using Dawn, then it's in 'main-cart-items.liquid' and 'cart-drawer.liquid'

before

Kani_0-1661938895892.png

after

Kani_1-1661942961459.png

 

 

 

 

 

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Accepted Solutions (3)

Kani
Shopify Partner
468 125 231

This is an accepted solution.

remember to back up your theme, and waiting for shopify fix this issues 🙂 

 

I have not removed 'Google Tag Manager' and it still work (just changing the form action ), so you can keep it as you like

 

check status here

https://www.shopifystatus.com/

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Please click 'Like' and ' Accept as Solution' to encourage me to continue sharing my expertise. ♡
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View solution in original post

Kani
Shopify Partner
468 125 231

This is an accepted solution.

from @RCosmin 

Kalles theme

the file that needs to be changed is cart_widget.liquid

Then - theme settings and disable the "Cart view" button.

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View solution in original post

Kani
Shopify Partner
468 125 231

This is an accepted solution.

issue resolved

remember change your theme back.

Kani_0-1661967512921.png

 

Hey!! ʕ ᵔᴥᵔ ʔ
Please click 'Like' and ' Accept as Solution' to encourage me to continue sharing my expertise. ♡
If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response. 🙂

View solution in original post

Replies 64 (64)
yellowwebmonkey
Shopify Partner
15 0 3

@Andre439439 , I don't have theme so just going off your screenshots.  

Now try the snippet 'cart-page.liquid'

Alexis Priddy
Andre439439
New Member
6 0 0

Andre439439_0-1661965122729.png

all i see is this

yellowwebmonkey
Shopify Partner
15 0 3

@Andre439439 that's it.  Try this: https://www.yellowwebmonkey.com/shopify-checkout-problems-patches-by-theme/#debutify

 

For DEBUTIFY

File: cart-page.liquid (snippet)

<form id="cartForm"
class="cart-form"
action="{{ routes.cart_url}}"
method="post"
novalidate>

Change to

<form id="cartForm"
class="cart-form"
action="/checkout"
method="post"
novalidate>

 

Alexis Priddy
Andre439439
New Member
6 0 0

It works, but i have a drawer cart, when i press checkout in the drawer it still redirects me to a Cart page and Then when i click checkout it works. But it should already do so in the drawer cart when pressing checkout

yellowwebmonkey
Shopify Partner
15 0 3

@Andre439439 find the drawer cart file and look for the <button> that says checkout.  Add value="checkout" to it.  Please send a screenshot and I can verify when I see the code.

Alexis Priddy
Andre439439
New Member
6 0 0

Andre439439_0-1661966742404.png

one of those, checked but did not find the button 😕

 

Kani
Shopify Partner
468 125 231

Hi @Andre439439 

 

pls DM me your store url, I will update it for you

Hey!! ʕ ᵔᴥᵔ ʔ
Please click 'Like' and ' Accept as Solution' to encourage me to continue sharing my expertise. ♡
If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response. 🙂
Andre439439
New Member
6 0 0

done, thank you

kavipoetryart
Excursionist
31 0 4

Hi Kani,

I am using Prestige theme. Can you guide me please? Thank you

megsd
Visitor
1 0 0

Thank you! Took some digging around with the theme Venue, but we got it! Problem is fixed on our end for now *knock on wood*

Kani
Shopify Partner
468 125 231

This is an accepted solution.

issue resolved

remember change your theme back.

Kani_0-1661967512921.png

 

Hey!! ʕ ᵔᴥᵔ ʔ
Please click 'Like' and ' Accept as Solution' to encourage me to continue sharing my expertise. ♡
If you need any technical assistance, feel free to send me a DM. You no longer have to search for answers without getting a response. 🙂

Tony47
Excursionist
15 0 12

Thanks for that @Kani - very helpful in a stressful time!

It would be plain good customer service if in the future @Shopify would simply notify store owners when critical issues such as this arise - ie through the Shopify dashboard or email notification, etc. Regardless of whether all store owners may be having the issue. After spending the majority of my day trying to figure out what I may have done to cause the breaking of my checkout function in the few days left of Father's Day shopping, I happened to only coincidently stumble upon the fact that it was actually a Shopify "known" technical issue. So much time, money (eg Ads) and stress could be saved for so many store owners if there was just a pretty simple notification. We'd do it for our customers, why can't they?

ellamona
Visitor
1 0 0

I noticed a drastic decline in my sale since August. A lot of my abandoned checkout is because they are unable to checkout. Please I will appreciate immediate help here as I am spending too much on ads without results. It's more painful when customers say that they are unable to check out. Here is my URL: https://ellamona.com/  

I use Turbo-port theme I can't see the steps you mentioned. I will appreciate your assistance.

sarahsrk76
Visitor
1 0 0

Hello can you help me , my check out page don't work everything else is perfect but when my client check on check out it's loading only and didn't get any thing for some one and for another client the website doesn't work and says there was a problem loading for this website and refresh the page 

BRACHET_LUCIE
New Member
5 0 0
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