How can I resolve login issues with my online store?

kk111
Visitor
2 0 0

kk111_0-1700604997600.png

I am encountering issues while attempting to log into my Shopify Store,Consequently, I am presently unable to access my Shopify account So Kindly Help Me Out With This Problem

kashifmaqbool
Reply 1 (1)

Summer
Shopify Staff
1331 319 228

Hey, @Kk111! Welcome to Shopify Community!

 

I'd love to help you with your concern. I had a closer look at the screenshot you shared, and I understand you're seeing an error that indicates you don't have permission to view the page you're on. Are you listed as a staff member on the account? If that is the case, I suggest contacting the account owner, so they can look into your permissions and adjust them if they would like to grant you access to this page. Feel free to share this help doc on editing staff permissions if they need it.

 

If you're the account owner of this store and you're unable to access any page in the admin, we'll need to investigate and find out what's going on. Our support team will continue assisting you as they can securely access your account and take a look. If you need to get in touch with them, you can follow the steps below.

 

  1. Visit our Help Center.
  2. Chat with the AI assistant and enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.

 

Let me know if you have other questions or concerns about this topic or if you need help creating a support ticket!

Summer | Social Care @ Shopify 
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