How can I resolve multiple issues with my custom domain on Shopify?

rtd2
Visitor
1 0 2

I have domain muddypawscheesecake.com, and I am trying to connect it to my Shopify store. 

 

I have changed the A and CNAME values according to Shopify's guide. However, Shopify is giving me two errors: 

  • Your domain has too many A records: Having multiple A records may cause connection issues. To follow best practices, open your domain provider's DNS settings for muddypawscheesecake.com and set its A record to the IP address 23.227.38.65.
  • Your domain's A record doesn't point to Shopify: Open your domain provider's DNS settings for muddypawscheesecake.com and set its A record to the IP address 23.227.38.65.

 

After checking who.is though, it looks like my values are correct, so not sure why Shopify is giving me these errors.

 
Replies 3 (3)

bbqlady23
Not applicable
1 0 0

I have exactly the same issue. Our website has glitched for over a month.  

Harry1313
Visitor
1 0 0

I have the same issue. I tried to move a domain from Godaddy but gave this error " Having multiple A records may cause connection issues. To follow best practices, open your domain provider's DNS settings for futurtech.ca and set its A record to the IP address 23.227.38.65. "

pureely
Visitor
1 0 0

Hi there, did you ever figure out what the problem was? I'm having the same issue. Everything in my dns records seems correct, but I'm still getting this error. I purchased my domain from Shopify, so it's not a third party issue either.