How can I successfully cancel my subscription?

[Tll22715]

I have been trying for days to cancel this subscription and not able to.  I’m close to filing a complaint with the BBB.  You are charging me for nothing.  Someone needs to contact me immediately. 

[Kimi]

Hi, @Tll22715.

Thanks for reaching out in our Community Forums about this. It sounds like a frustrating situation, so I'd love to point you towards the right direction here to help with closing your store.

Can you provide me with more details as to what you're seeing on your end, when attempting to close the store? You mentioned that you haven't been able to complete this process on your end—are you seeing any error messages, perhaps, that's preventing you from closing the store?

If you can still login to your store, you can follow the instructions at the very bottom of this help guide to cancel the store directly from your Shopify admin. If you're still having issues with completely deactivating the store from your end however, you can contact our live support team so that we can further assist you with this.

To get in touch with our team, you'll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.

If you can no longer login to your store however, please follow the instructions below instead in order to bypass the login page. Keep in mind however, that because you won't be authenticated upon connecting with our internal support team, they may require you to authenticate yourself against the correct store you wish to deactivate. 

• Head over to the Shopify Help Center here
• Under the Troubleshooting heading, select Can't log in to your Shopify account as seen in the below image
  
  
   
• Next, on the Reset your password page click I still can't access my account
• On the following page, scroll down to the Get Support heading to view our available contact options, and our live support team will be able to further assist from there.
  
  

[Tll22715]

It did not work.  Cancel my account.  If I have another charge come out of my account, I will file a formal complaint. 

[Kimi]

I understand that you'd like to cancel your account, @Tll22715.

To clarify, we don't have any access to accounts via the Community Forums, due to privacy and security reasons. Because of this, as much as I'd like to help process your request, we won't be able to action anything from our end as our support in the Community Forums is limited to general topics and enquiries. Account-specific situations like your case would require an internal team member to assist, as we will need to securely locate your account from our end before proceeding with looking at closing the account.

Because of this, please follow the instructions I laid out in my initial reply to contact our support team so that we can further help you with this matter.

[Tll22715]

Your instructions do not work.  I don’t have an option to cancel.  I need a customer service phone number , live chat or something.  I find it unbelievable that you don’t have better support than this, except that it’s and easy $29.99 to get from people a month. 

[Kimi]

@Tll22715 

To confirm, did you follow the instructions to contact our live support team, too?

I provided two different ways to do this in my initial reply, please have a read through it again and go over it step-by-step, as this is how you'll be able to reach our live support team via live chat or email, whichever method you prefer.