How can I switch my payout account to WISE USD on Shopify?

[Plaxxamart]

hello,

i added my WISE GBP account for my shopify payout but now i want to change my payout account to WISE USD account. because my store primary market is US and currency is USD so it is applying unnecessary conversion fees on my transactions. That's why want to change bank account.

but unable to change it.

kindly guide in this regard.

[Ivy]

Hello, @Plaxxamart.

You mentioned you are unable to change your bank account - can you clarify for me please what error or problem exactly is preventing this?  I am going to walk through the steps here, if you could let me know exactly where you are encountering an issue that would be really helpful for troubleshooting: 

To change your payout bank account, you will need the exact details of your old account. I recommend contacting your bank or finding a bank statement as this is the best way to ensure you have the correct details of the closed account so you can enter the information. Once you've got the old bank details, you'll be able to follow these steps to update your bank account:

1. From your Shopify admin, go to Settings > Payments.
2. In the Shopify Payments section, click Manage.
3. Under Payout bank account in the Payout details section, click Change bank account.
4. Enter your old bank account information and your new bank account information, then click Save.

You can also find more information on updating your banking details here. I trust this helps to clarify things for you! I'd love to help you out with some business growth ideas - how do you feel things are going at the minute? Is there anything you'd like to improve or change on your store? 

[Plaxxamart]

Hello Ivy,

Thanks for your reply.

i'm having problem in changing my payout curreny.

my primary market is USA and curreny is USD.

but my payout currency is GBP.

i want to add my USA WISE account but unable to do this.

I have also attached the screenshot for better understanding.

 i'm unable to change either bank account or currency.

kindly do some favour in this regard.

[EcoShop1]

hi did you find a solution to this?