How can I transfer my domain to a new store if I can't access my old one?

How can I transfer my domain to a new store if I can't access my old one?

belkis1
Visitor
1 0 0

İ use domain for my first shopify account, i want change domain to new store also i cant reach my old store

Reply 1 (1)

Victoria
Shopify Staff (Retired)
2398 162 294

Hi, @belkis1.

 

Welcome to the Shopify Community!

 

To gather some context, you used a domain on your first Shopify account. If I understand correctly, you'd like to transfer that domain to a new store, or you'd like to create a new domain for the new store?

 

Could you share more detail on why you're not able to reach your old store? Is it due to login issues, have you closed the old account and would like to reaccess it?

 

Once we're able to gather more context, I can share the applicable resources and guide you in the right direction to regain access to your old Shopify account. 

 

I look forward to hearing back!

Victoria | Shopify 
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