How can I unlock my account without the ten-digit code?

[zvrk159]

Hello,

I am trying to unlock my account with option:

To unlock your account, enter the ten-digit code sent to admin@xy.onmicrosoft.com

But I don't get any code by mail.

Please help me.

TY

BR,

[Don · Accepted solution]

Hi there @zvrk159!

Thanks for letting us know about this!

Would you have access to a backup recovery method for use in such a situation or would you be able to use any of the recovery codes provided for use?

If not, we may need to help you to update your login info securely with our Accounts team.

You can begin that process by reaching out for account support via our Help Centre here, where we can escalate that request for you.

All the best!