How can I update my email for account login recovery?

cyntsfashions
Visitor
1 0 0

Hello I need help with logging in my account. My account has been inactive for 3 months. My email address on file is no longer active. I cant get login code to verify my old email. I need to update my email address in order to login 

Reply 1 (1)

Elias
Shopify Staff
2900 285 500

Hello, @cyntsfashions.

 

Thanks for reaching out and bringing this to our attention.

 

If you're unable to login to your account, then we'd be happy to further assist you through live chats. Since you're unable to login through the Shopify Help Center, then you can use the following link to chat with us: Can't log in to your Shopify account. From there, simply scroll down the page and you will see an option to Chat with us

 

If you have any other questions, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog