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Hello Community;
Hope I can get some help from you guys.
I have a website that is not finished yet and I continually pay for it monthly. (The pictures and bells and whistles need to be don)
For some reason I can no longer log into it. There is no phone support available. I spent 2 hours yesterday with chat and they could not give me any information. I received an email from the chat that indicated that there was a review conducted by Shopify business operations team and they sent me an email about it. I have checked all my emails including deleted and spam and I do not have anything from Shopify. They have given me a Ticket ID number to know more about it and find out about the problem and how to resolve it, but they don't tell me how to view this ticket ID and . I did reply to this email and asked how to view the ticket and get no reply. This is getting very frustrating. Does anyone know how to view such tickets ID's? and is there a way I would be able to talk to a live person to resolve this issue??
Your help is highly appreciated.
Sincerely;
Shawn
Hi there, @ShawnHakim.
I'm sorry to hear about your situation, that definitely sounds frustrating. I'd be happy to share some more information and context for your issue.
You will need to search your email with the Ticket ID you were provided with, so you can hopefully locate the email from our business operations team. For example, if the Ticket ID is "abcdefghijk-123456789", you will search your inbox for "abcdefghijk-123456789". If you search your email for that Ticket ID and still don't find anything, please get back in touch with us via the Help Center to ask them to resend that email (you can provide them with the Ticket ID to speed things up).
At this time, live phone support is only available when logged into your Shopify account. However, we still provide live chat and email support through the Help Center without the need to log in.
I apologize for any confusion, and I'm here to help if you have any more questions.
Greta | Shopify
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Thank you for your reply;
Hi, @ShawnHakim.
Thank you for getting back to me, and I'm sorry that this hasn't been resolved for you yet. I hope I can provide some more clarification.
If you get in touch again through the Help Center and inform them that you haven't received the email from the business operations team, you can ask to have the email resent. The Support Advisor you connect with won't be able to tell you the details of the ticket, as only our escalated support team has access to that information (to ensure your and your business's privacy). You can also ask them to ensure that the email address we have on file is correct.
Just to reiterate, you will want to reach out via the Help Center and ask for the email that was sent to you to be resent.
Please let me know if you have any more questions, and thank you for working with me on this.
Greta | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is indeed a scam multiple people have encountered after i did some research. I was put back a bit myself when i received an email until i realised shopify wouldnt use a gmail account.
scam email was shopifysafetystore.mail@gmail.com
the email reads as following:
We are contacting you to inform you that your Shopify account has been flagged due to a violation of our Terms of Service. Although this may not be reflected on your profile just yet, our system indicates that your store has been disabled. If not addressed, this could negatively affect your store's performance and progress at any time.
Currently, access to your account, including login and fund withdrawals, is restricted. Any eligible funds will be processed automatically, and you will receive further instructions via email within the next 90 days.
To learn more about why your store has been flagged or to resolve the issue, simply reply with HELP, and one of our senior specialists at BLUE SWITCH Agency will assist you.
Please note, this is an automated notification, and contacting Shopify Customer Support will not change your account's status.
For more information, please refer to our account compliance guidelines.
Thank you for your cooperation.
Best regards,
The Shopify Support Team
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