How can someone get help if shopify system's Denie it?

[GringoBr]

I'ts just unacceptable to be treated with no care at all as a customer.

1. I tryed to connect the Web Analytics on shopify but i get an error saying that the admin.shopify.com connection was rejected.
   
   
2. Tryed to get support via E-Mail for that but shopify ask me to verify incomplete data on my profile, I verifyed and all the data is on place Name, Email, Phone number everything validated. Still on retry nothing happens, it keeps asking for data that is already there.
   
   
   
3. Tryed to contact the support via Chat but the chat goes nowhere and at the end when i finally get the option to talk to some one
   
   it asks me to choose my store, as soon as I click to choose the store loads a page with a json output and the values for a SID 
   
   

   {"sid":"cd0abaf6-xxxx-xxxx-xxxx-xxxxxxxxxxx"}

   Making impossible to choose my store therefore impossible to contact support.
   
   

So how in the world a shopify customer is going to get help at all when the internal support processes are useless and lead to no where but a helpless loop hole?.

[Shay]

Hi @GringoBr 

Thank you for the screenshots showing the error messages you are facing when trying to contact our support. I am sorry you are having such difficulties and seeing these types of errors. 

Our developers were aware that some merchants were having problems accessing their store admins and we have since seen reports that this is now resolved. Can you please do a full browser cache and cookie clear and try contacting our support through the Help Center one more time. If you are still experiencing issues please let me know. 

[GringoBr]

@Shay I Followed your indications still can't talk to anybody via CHAT!

The error persists 

[Shay · Accepted solution]

Thank you for following up with me on this. I appreciate the screenshot as well. To get additional troubleshooting support and real time (unauthenticated) help I recommend reaching out to our social media team through Facebook: Contact Shopify Support - Facebook or Twitter/X: Shopify Support - X.

I also recommend trying in a different internet browser and if possible through your mobile data plan (or alternate internet connection) to see if that resolves the issue. 

It's also important to note that Shopify supports the two most recent operating system and browser versions. If you are running an older operating system or browser you may continue to have issues contacting our support team. You would need to update the system you are using to contact our support team in that situation.