How can we effectively prevent recurring fraudulent orders?

[Ajgomez1985]

There is someone that is located in Miami and he keeps trying to place orders and we know they’re trying to commit fraud. They come up as fraud from the fraud department. The person keeps using multiple cards and keeps changing his address. I use the fraud filter to block him but he keeps getting through. I have blocked his IP Address, names, address and he just keeps changing his location to place orders. He’s also changing the names and address. I don’t know what we can do? The problem is Shopify will charge us for these fraud orders and he keeps placing orders. I don’t know what we can do to prevent this because we’re losing money the more orders he places. Please help. I have the orders placed below. That’s the same person on the 5 orders but he just keeps changing the name, cards he using and addresses.

[PageFly-Victor]

This is PageFly - Free Landing Page Builder. I would love to provide my recommendations for your store.

Regarding your concern about to stop the fraud orders from that guy. 

Unfortunately, you have to do that manual or to install an app Fraud prevention from Shopify

Refer to this article: https://help.shopify.com/en/manual/payments/fraud-prevention

Hope this helps.

Best regards,

PageFly

[ldsreliance]

Pagefly, I know you are trying to help but that Fraud prevention app is worthless.  It does not actually "prevent" anything.  It runs some filters to help identify orders that may be fraudulent AFTER they are placed.  Thus, you will incur the credit card fees which the original poster is complaining about. 

And I fully agree with them.  I just had a "customer" from Miami try 19 different credit cards unsuccessfully before finally getting one to work.  Now I get to cancel the order and eat $40 in credit card fees on a $900 transaction.  How this system allows that many failed attempts before automatically blocking the IP or something is beyond me.  Shopify clearly doesn't care or they would put more effort and thought into that app.

[apps-developer]

I'm sorry you're facing this issue. To stop the fraudster, try using an anti-bot app like Kedra Shield. It blocks bots and prevents them from accessing your site https://apps.shopify.com/kedra-shield-website-security