How do I deactivate my Shopify plan if I forgot my password?

[CoolCheetah5270]

I'm trying to deactivate my account, but I forgot my password what do I do?

[PageFly-Richard]

Hi @CoolCheetah5270 ,

This is Richard - CEO of PageFly Landing Page Builder. 

Firstly, you should reset your forgotten password. You can follow these steps:

1. From the Shopify login page, enter your store address and click Next.

2. Enter your login email and click Next.

3. Click Forgot password?.

4. Enter the email that you used to create your Shopify account.

5. Click Reset password.

6. You're sent an email with a link to reset your password. In the email, click Reset password.

7. Enter your new password in the Confirm password field.

8. Click Reset password.

9. Go back to your Shopify login page and log in with your new password.

After you resetting the password, you can deactivate your store by following this way:

1. From your Shopify admin, go to Settings > Plan.

2. Click Deactivate store.

3. If applicable, review the options to switch to the Pause and build plan, or start a new store.

4. If you still want to deactivate, then click Deactivate store.

5. Select a reason for the deactivation, and then click Continue.

6. Enter your password, and then click Deactivate now.

If you need any any assistance, feel free to contact us via Live Chat 24/7 to get immediate response.

Warm Regards,

[Ivy]

Hi there, @CoolCheetah5270 .

@Anonymous 's instructions are exactly correct for both password reset and for closing your account once you have access. If you are having any trouble accessing after this, then it may be best in this case to reach out to pour live support for help. Our live support can be reached via our support portal here.

Can I ask why you are thinking of closing your store?  I'd be happy to help you out with resources or advice if you feel this may help? Is there anything you'd like to improve or change on this store?  Thanks so much!