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Thanks for reaching out.
Are you referring to a store linked to your ShopifyID for single sign-on (SSO)? Is the account still active or has it been closed?
Please let me know and I can advise accordingly.
Cheers!
Holly | Social Care @ Shopify
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If that store is linked to the email related to your Shopify ID, it will appear in your list of available accounts to access upon login. The reason being that if you closed a store and wish to reopen it somewhere down the line, it will be accessible through your Shopify ID.
However, if you do not know what this store is or how it came to be linked to your Shopify ID profile, then you will need to contact support directly so they can look into it further for you. Simply engage with the Virtual Chat Assistant on the right hand side of the screen until it brings you to the support page. Select "Chat" to speak with an advisor directly.
Holly | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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