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How do I get a hold of support?

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omi1
New Member
1 0 0

I have been trying to get a hold of 24/7 or any support I can get but I'm going in circles.  I had two stores and one I didn't want to open because I would have to pay for another plan.  So instead of closing that store they shut down my main store.  I spoke with someone before and he told me everything was okay but it's not.  My customer keep contacting me that my site is inactive.  I need my store opened back up.  I am up-to-date on my monthly plan payment but yet I have been closed down.  Someone help. 

Accepted Solution (1)

Accepted Solutions
Summer
Shopify Staff
Shopify Staff
652 181 103

This is an accepted solution.

Hey, @omi1! Welcome to Shopify Community!

 

Since you have an account-specific concern, it's best to get in touch with our support team so we can access your account and investigate the issue. You may visit https://bit.ly/3cJkx8V to create a support request and speak to us through live chat, email, or callback.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)
Summer
Shopify Staff
Shopify Staff
652 181 103

This is an accepted solution.

Hey, @omi1! Welcome to Shopify Community!

 

Since you have an account-specific concern, it's best to get in touch with our support team so we can access your account and investigate the issue. You may visit https://bit.ly/3cJkx8V to create a support request and speak to us through live chat, email, or callback.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog