How do I regain access to my site after payment issues?

[salehbayli]

Hello, I own an account at https://gardengadgetsaze.myshopify.com/  I had to make a monthly payment for May 21, I had no money on my card. Today, when I wanted to complete my payment, I added my card with money at work, but I filled in the address section incorrectly and confirmed. Suddenly my access to the site was blocked. Please help me to open my site.
I don't want to suffer because I have suffered a lot on the site.

Link to the site: https://soltechshop.com

[Emily · Accepted solution]

Hi, @salehbayli.

Thank you for reaching out and providing that information. I'm sorry you are having trouble opening your site. 

I will need a bit more information before I can look further into this for you. Are you receiving an error message or any emails from our team regarding this? I cannot access store-specific information through the community forum due to our security measures in place. If you received an email from us, it would be best to respond to that email directly. If you have not received any communication from us, I recommend contacting our Support Team by email, live chat, or callback through our Help Center. You will need to log in, select your shop, search for a topic, then click "Continue" at the bottom of the page to find contact options. They should be able to provide more information and the next steps.

Please let me know if you have any further questions. I would love to learn more about your business. What type of products do you sell?

Talk soon,

[Emily · Accepted solution]

Hi, @salehbayli.

Thank you for reaching out and providing that information. I'm sorry you are having trouble opening your site. 

I will need a bit more information before I can look further into this for you. Are you receiving an error message or any emails from our team regarding this? I cannot access store-specific information through the community forum due to our security measures in place. If you received an email from us, it would be best to respond to that email directly. If you have not received any communication from us, I recommend contacting our Support Team by email, live chat, or callback through our Help Center. You will need to log in, select your shop, search for a topic, then click "Continue" at the bottom of the page to find contact options. They should be able to provide more information and the next steps.

Please let me know if you have any further questions. I would love to learn more about your business. What type of products do you sell?

Talk soon,

[salehbayli]

Hello, good luck every time. I mainly sell household items and small electronics.
I opened my store on April 7, 2022. After a 14-day verification period, Shopify deducted the first month's payment from my card. I had to pay for the 2nd month on May 21, 2022, but my card did not have the required amount. After loading the required amount on my card, I added my card with money from my account balance, I filled in the address section incorrectly by mistake. And suddenly the entrance to the store was closed. Let me tell you that one of your employees, Michael, contacted me via email today and wrote that the problem would be reported to other executive departments.

In the end, I can say that I have never sold in this store. This incident also disappointed me a little. I ask you to pay close attention to this issue. I did not sleep at night for 10-15 days for that store. ((

I will be glad if you send the answer by mail.

javidsalehbayli@outlook.com

[Emily]

Hi, @salehbayli.

Thank you for your reply. I appreciate your patience while we investigate this for you.

Michael would have sent this issue up to the correct escalated team, and then that team would do a thorough review and investigation on the issue. Once that is completed, they will reach out to you via email as soon as possible, so make sure you keep an eye on your inbox. 

Again, thank you for your patience. Please let me know if you have any further questions! 

[salehbayli]

##- Hello, good luck every time. Thank you for your support in this matter. I hope the issue will be resolved soon. Thanks for your attention. -##

[Emily]

Hello, @salehbayli.

You are very welcome. If you have any further questions don't hesitate to reach out! 

Best of luck with your business!

[salehbayli]

##- My additional question is when will the opening of the closed store take place? Can you give an exact date? -##

[Emily · Accepted solution]

Hi, @salehbayli. 

I do not have an exact date as the escalated team working on your ticket will need to review it and then proceed with the next steps. It will depend if they need any supporting documents from you, you should hear from them in the next couple days. 

[salehbayli]

Hello, good luck every time. I wrote to you about Soltechshop.com. Yesterday was the time of the monthly payment. I could not pay because I could not access the admin panel. (I remembered that when I restored the monthly payment to the admin panel, the store was suddenly closed because I entered the wrong address and confirmed it.) Now how long do I have to wait for the store to resume operations? I had a very sleepless night for that store. Like none of us, I do not want my suffering to end. Just give me an exact answer, please. Will the store open or not? If so, when will it open? I am already impatient in this matter.

[Emily]

Hi, @salehbayli.

Thank you for that information, and we appreciate your patience with this. 

Due to our security measures in place, I do not have the authorization or ability to access your store-specific information through the community forum. Therefore, I cannot provide you with any specific dates or times on when this will be resolved, as our escalated team will reach out to you when they have more information. The best thing to do would be to wait for the escalated team to reach out, or you can contact our Support Team for an update. 

Let me know if you have further questions!