Re: How do I remove the Billing Address from the CheckOut page?

How do I remove the Billing Address from the CheckOut page?

AndrewDIGITAL
Visitor
2 0 2

Hi Shopify Team,

 

I am selling the digital products (eBook in form of PDF) which customers getting instantly as well as by email after successfully payment so there is no any questions about sending by post or courier where the customers physical address required.

 

I tried to remove it but there is no any option to hide or remove it.

 

Can you please solve the issue of removing the Billing Address from the Check-Out page?

 

Replies 11 (11)

KetanKumar
Shopify Partner
36932 3642 11998

@AndrewDIGITAL 

oh sorry its not possible its mandatory this on checkout page also checkout page customization  allow only shopify plus

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AndrewDIGITAL
Visitor
2 0 2

OMG! Shopify is well known platform however they don't have the option to remove the Billing Address on check-out page on all plans looks totally ridiculous.

 

Might be Shopify Technical People think that the Billing Address required on check-out page for Digital Products also so that customer can buy the digital product and download the digital product to Shopify Pen Drive and Shopify Post that Pen Drive with Bill to customer billing/delivery address. 

 

Looks like this is a HIDDEN PUNCH to customers (the way Shopify forcing customer to move and buy the PLUS plan) to spend more money to get this option on Shopify platform, M I right? 

 

Anyway, I have to look other platforms where they have all the basic and logical options to sell DIGITAL products... 

Gift-o-the-Jab
Navigator
366 23 95

Hey @AndrewDIGITAL 

 

Chill my man! If all your products are set with "This product does not require shipping" or "this product is not a physical product" then the Shipping step should be completely skipped in the checkout.

KVD
Tourist
6 0 1

Hi, I hope you still receive this message. Could you please explain how I can disable the shipping step in checkout? I’m selling digital products that don’t require shipment. Thank you!

Gift-o-the-Jab
Navigator
366 23 95

Hey @KVD 

 

Sorry just seeing this now. Go into your product bulk editor and make sure all digital products have the following setting in order to deactivate the shipping step in the checkout:

 

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anhdd-kuro-159
Shopify Partner
14 0 6

@Gift-o-the-Jab 

This just remove the shipping address , not the billing address !

Gift-o-the-Jab
Navigator
366 23 95

Why would you want to remove the billing address, apart from the fact that it is mandatory by law?

KVD
Tourist
6 0 1

@Gift-o-the-Jab I prefer offering a checkout with as little actions as possible. Like I said, I thought I was asking my customers for a shipping address, which I don't need for selling my digital products.  I know a billing address is mandatory by law, so I understand the billing address cannot be removed. 

KVD
Tourist
6 0 1

Hi! Thank you for replying!  When I wrote my question, I was confused. I thought my website was asking for the shipping address, while it's only asking for the billing address which is apparently mandatory when doing business. So all good, but thank you for taking time to answer my question with a clear screenshot! I'm sure it will help someone else in future 🙏

Farid5
Visitor
2 0 1

Hello, i hope you see it after so much time 🙂 have you been able to find another platform for digital products with the feature of removing billing adress?

Gift-o-the-Jab
Navigator
366 23 95

Hey @KVD @AndrewDIGITAL @Farid5 

 

Woocommerce (also in combo with WP) allows for a bit more flexibility in the checkout and the billing address apparently, with digital prods.

 

In Shopify for example you can't restrict the number of countries in the billing address country-dropdown, so not allowing you to "geofence" your digital prods to certain countries. Woocommerce does AFAIK...