How do I set up a custom email on Shopify?

[Raquel_Hndz]

I am brand new to Shopify and working out some of the details before I do my first launch.   I purchased the Shopify domain because I was told it comes with one or two custom emails.   Is this true?  I am trying to find out how to set this up.   Thank you in advance. 

[Moira]

Hey @Raquel_Hndz,

It's a great idea to set up a custom domain email address. This will allow your business to appear more professional, which will then strengthen trust with prospective customers.

To achieve this, you will need to set up email forwarding. Email forwarding is a service that enables you to direct an email message that's sent from one email address to another email address. Since you have a Shopify-managed domain, then you can set up an unlimited number of custom domain email addresses that are forwarded to your third-party email host.

For example, if you own the domain name johns-apparel.com, then you can create a custom domain email address info@johns-apparel.com for your customers to contact and set the forwarding email address to your personal account john@gmail.com. To do so, you can follow these steps: 

1. From your Shopify admin, go to Settings > Domains.

2. Click Manage for the domain that you want to set up a custom email forwarding address for.

3. In the Emails section, click Add forwarding email address.

4. In the Store email address text box, enter the email address that you want to create for your custom domain. You don't need to type the @ symbol or anything that follows it. For example if you want the email addressinfo@johns-apparel.com, then enter info.

5. In the Forwarding email address text box, enter your full destination email forwarding address. For example john@gmail.com.

6. Click Save.

We also have a great help document you can check out: Setting up email forwarding for your custom domain. Once you have completed the setup, please follow these steps: Test your email forwarding. 

If you want to send an email message from your custom domain then you need to use a third-party email hosting service. While Shopify doesn't currently offer email hosting natively on our platform, if you're just starting out, a popular choice to help with setting up your custom email address is Zoho Mail. Otherwise, Google Workspace is also a commonly used provider for hosting your custom email.

Let me know how that goes for you!