How do I verify my domain on Shopify if the link expired?

How do I verify my domain on Shopify if the link expired?

Minotaurul
Tourist
6 0 0

When i go to my domains, it says awaiting verification and that it needs attention, my verify link expired in my email. I bought the domain directly from Shopify. Live support doesnt work and its been like that for days, what do i do?....

Replies 3 (3)

Mac
Shopify Staff
1694 177 282

Hi, @Minotaurul!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I appreciate you for bringing this to our attention. If your Shopify-managed verification email has expired, you will need to get in touch with our authenticated live support team so that we can investigate further. Since you mentioned having issues with support, could you please provide more context?

 

First, kindly try this method here: Once you visit our Help Center,  clear the existing chat and type in "Contact Support". From there, you will be able to follow the steps to get in touch with our team using one of the available contact methods.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
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Minotaurul
Tourist
6 0 0

I solve the problem with email verification, i changed the email and then changed it back so i'll get the verification again. But the problem with A record name not being set to the right ip adress is still persisting. It's been like this for 2 days now. I set the IP to 23.227.38.65 and i still have the error.

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Mac
Shopify Staff
1694 177 282

Hi again, @Minotaurul!

Thanks for the update.

 

I'm glad to hear that you were able to resolve your verification issue. It seems that you have encountered a DNS setting error. When you purchase a domain through Shopify, the A record and CNAME record for your domain are automatically set to the default DNS records for Shopify.

 

To address this issue, please follow these steps:

1. From your Shopify admin, navigate to Settings > Domains.
2. Click on the domain that you wish to configure.
3. Go to Domain settings > Edit DNS settings.
4. Click on Actions > Reset for the record that you want to reset.
5. Confirm the action by clicking on Confirm.

 

Please note that changes to your DNS settings may take up to 24 hours to take effect.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog