How do you speak with a representative?

[32mileisland]

We are unable to open our account... we're being asked for a security key and don't know how to access that info.  Also, we are being billed for more service than we're getting we need clarification on what we're paying for.  

Can someone please contact me from Shopify?

[Nick_Marketing]

Hi!
Open this link in Chrome Incognito mode. You should be able to get in contact with Chat support.
https://help.shopify.com/en/questions#/contact/chat

[32mileisland]

Thanks, didn't work.  It sent me back to help page.  Can someone call me?