How long till Shopify changes the nameserver for my domain?

How long till Shopify changes the nameserver for my domain?

JordanShop
Visitor
2 0 0

Hello,

 

I have changed the nameservers for my domain over 5 days ago, I'm trying to transfer my domain to Cloudflare. The nameservers are still pending. Could be any reason why it's taking that long or if there is anything needs to be done on Shopify to get the nameservers updated.

 

Thank you!

Replies 3 (3)

Emily
Shopify Staff
1398 103 193

Hi, @JordanShop.

 

Thank you for reaching out! 

Just to confirm, have you gone through our transfer out domain help doc? This document outlines the steps to take to transfer your domain to a different provider. If you have, and your still waiting for it I recommend contacting our Support Team

 

Please let me know if you have any further questions!
 
Talk soon, 

Emily | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

JordanShop
Visitor
2 0 0

Hi Emily,

 

Yes, I went through all the steps, I changed the nameserver on my domain that I purchased through Shopify over a week ago, and new nameservers are still pending. I also checked https://lookup.icann.org/en/lookup my domain is still pointing at Shopify nameservers, not CloudFlare nameservers, where I want to transfer my domain.


Emily
Shopify Staff
1398 103 193

Hi, @JordanShop.

 

Thank you for that additional information. 

 

Since you are trying to move the domain within the 90 days of purchasing it you will receive an error in the browser until that 90 days is up. You can find more information regarding that here: (https://shopify.link/mDWk). 

 

Please let me know if you have any further questions! 
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog