How to contact human customer support?

[Athena725]

How do I actually get in touch with a human being for customer support? I am getting the run around it’s frustrating 

[Ivy]

Hello, @Athena725.

Our live support can be reached via our support portal here.  Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. This step is really important - if you do not select the topics, you will not be directed to live support and can appear to be "stuck in a loop" - I think this may be the problem you are encountering! 

With that being said - I'd be happy to try and help you here if you want to outline the problem you were reaching out to support about? I trust this helps, thank you. 

[Athena725]

So am I not receiving any help now? 

[Athena725]

HELLO?!?!?!?

[Ivy]

Hi, @Athena725. 

As you can see from my signature below, I was Out Of Office until today January 5th. My apologies for the delayed reply here. 

I am so sorry to hear you are experiencing this with a store online, I can absolutely understand that feeling of being let down. As Shopify is software used by merchants to build their businesses upon, I would have no access to information regarding your order. However with that being said, I do completely understand to order something online and have it not arrive is always disappointing. 

Once at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. Your bank will have access to transaction details and can help you to take action to get refunded. If you feel concerned this store may present a threat of fraud, you can use our "Report a merchant" function here. I trust this helps, thank you. 

[Athena725]

Yes please. Because none of those topics meet what I’m looking for. So long story short, on September 24th I stupidly clicked on a Facebook add for a product and decided to buy it. The purchase went through fine and I thought I’d have my product in at least several weeks (I know international shipping takes time) but after a month with no shipping update I decided to email that shops customer support. No response. I emailed them basically every week after that demanding a refund. Nothing. And now that shop is completely unavailable and I have no way to contact them to get my money back. They scammed me. How do I get my money back from a place that doesn’t exist anymore. How crappy to scam people like that? Below is a screenshot of my order
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> Sent from my iPhone
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>>> On Dec 29, 2022, at 3:40 AM, Shopify Community Mailer wrote:
>>>
>>
>> Note: Replying directly via email is not supported, to respond to this notification click Reply, or sign into the Shopify Community and respond within the topic.
>>
>> Hi Athena725,
>>
>> Ivy (Shopify Staff) mentioned you in a post! Join the conversation below:
>>
>> Re: Customer support
>>
>> Hello, @Athena725.
>>
>>
>> Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. This step is really important - if you do not select the topics, you will not be directed to live support and can appear to be "stuck in a loop" - I think this may be the problem you are encountering!
>>
>> With that being said - I'd be happy to try and help you here if you want to outline the problem you were reaching out to support about? I trust this helps, thank you.
>>
>> Reply | Accept as Solution | Like
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>>
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[Tpain]

When shopify shuffles you to the "Choose a topic" section of customer support, select "Account", then select "Logging In".  Scroll to the bottom and you will have three new buttons to choose from: 1.Chat with us, 2.Leave a message, and 3.Community.  Select the 'Chat with us' button.

It does not matter why you need help - even if it's not for loggin in support.  This is simply a quick way to get to a human.  Worked for me.