Solved

How to enable order notes for customer personalization?

Robinlynn46
Visitor
2 0 1

I’m just trying to let my customers be able to leave notes about certain items I will have listed. Like initials or certain colors I may not have listed. 

Accepted Solutions (2)

Benjamen
Shopify Partner
51 4 7

This is an accepted solution.

Hello Robin,
‘Order notes’ aka ‘Cart notes’ are usually a theme-level setting for the cart page. You can find that under settings-> cart-> enable cart note.

Benjamen_0-1709320517421.jpeg

Keep in mind that this note would be cart/order-wide and not specifically about individual items (which I recognize you are looking for, forgive my over-explanation 😊). 
Line item properties are probably what you're after. They're used to record customization information about specific products in an order. Line item properties are specified directly on the product page.
Here's an article I found while doing some digging: https://ed.codes/blog/add-a-text-field-to-products-in-shopify-2-0-gift-notes-engravings-customizable...
I hope this helps.

 

Benjamen @ Helium
- Customer Fields ✪✪✪✪✪ (300+ reviews)
- Meteor Mega Menu ✪✪✪✪✪ (200+ reviews)

View solution in original post

Erin
Shopify Staff
969 129 154

This is an accepted solution.

Hi, @Robinlynn46. I'm happy to help you out with this! Which theme are you currently using? Can you also tell me more about the customizations you offer to customers?

 

Like @Benjamen mentioned, this setting is dependent on the theme you're using. In most themes you can find it by following the steps they explained (settings > cart > enable cart note). However, with some themes the setting may be located in a different spot, or not available. If you let me know which theme you're using, I can take a look into it further on my end to find that setting for you.

 

If you offer customizations on products you may also want to consider using a third party product options app to assist. These apps can help your customers see the customization options that are available to them. It can make it easier to select the customizations they'd like as well. You can find a list of product option apps in the app store here if you're interested.

 

Please let me know if you have any questions!

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)

Benjamen
Shopify Partner
51 4 7

This is an accepted solution.

Hello Robin,
‘Order notes’ aka ‘Cart notes’ are usually a theme-level setting for the cart page. You can find that under settings-> cart-> enable cart note.

Benjamen_0-1709320517421.jpeg

Keep in mind that this note would be cart/order-wide and not specifically about individual items (which I recognize you are looking for, forgive my over-explanation 😊). 
Line item properties are probably what you're after. They're used to record customization information about specific products in an order. Line item properties are specified directly on the product page.
Here's an article I found while doing some digging: https://ed.codes/blog/add-a-text-field-to-products-in-shopify-2-0-gift-notes-engravings-customizable...
I hope this helps.

 

Benjamen @ Helium
- Customer Fields ✪✪✪✪✪ (300+ reviews)
- Meteor Mega Menu ✪✪✪✪✪ (200+ reviews)

Erin
Shopify Staff
969 129 154

This is an accepted solution.

Hi, @Robinlynn46. I'm happy to help you out with this! Which theme are you currently using? Can you also tell me more about the customizations you offer to customers?

 

Like @Benjamen mentioned, this setting is dependent on the theme you're using. In most themes you can find it by following the steps they explained (settings > cart > enable cart note). However, with some themes the setting may be located in a different spot, or not available. If you let me know which theme you're using, I can take a look into it further on my end to find that setting for you.

 

If you offer customizations on products you may also want to consider using a third party product options app to assist. These apps can help your customers see the customization options that are available to them. It can make it easier to select the customizations they'd like as well. You can find a list of product option apps in the app store here if you're interested.

 

Please let me know if you have any questions!

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Robinlynn46
Visitor
2 0 1

Thank you all for answering me. I got it figured out. Thanks so much again

EasifyApps
Shopify Partner
541 16 42

Hi @Robinlynn46,

An alternative solution for you to consider is leveraging the free Easify Product Options app. This app allows you to add text fields for customers to input initials (using Text Box or Text Area option types) or display colors for selection (using Color Swatches) directly on the product pages. Incorporating these options on the product pages could potentially enhance the overall user experience. This approach may be more effective than allowing customers to add notes on the cart page, which could easily be overlooked.

EasifyApps_0-1709802754253.png
EASIFY - MAKING SHOPIFY SIMPLE & SWEET!
Easify Product Options: Create custom product options 10X faster & easier!
Easify Product Attachments: Effortlessly add downloadable PDF files (or any other format) to Shopify pages!
Try for Free | 24/7 Live Chat Support