How to fix color options redirecting to shipping policy?

[VivianELondon]

My web site seems to have a bug in it.  When a customer clicks on color choices, it automatically transfers them to my shipping policy.  Any suggestions as to what can be done?  Thank you. Jane

[Moira]

Hey @VivianELondon,

Without being able to see your store, it's difficult for me to establish what is happening. Would you mind sharing your website URL with me so I can take a closer look?

Look forward to hearing from you!

[VivianELondon]

Hi Moira,
I've had to take my web site off line until I can get this fixed. Can you
click on this link and try and change the color of the sweater? Everytime
I click on any item and try and change the color, it takes me to my
Shipping Policy. Any help would be appreciated.

https://x7em5h8fj8c0zwdf-58585186470.shopifypreview.com/products/winter-warm-cat-clothes-handmade-so...
Many thanks
Jane

[Moira]

@VivianELondon 

Unfortunately, I am unable to access the link you shared. Do you have any product apps connected to your store by chance? Sometimes when they are not configured correctly we see issues like this occur. 

[VivianELondon]

Hi Moira,

I am having some real issues now with my Shopify account. I have recently
changed my laptop and I’m now unable to get into my website so I cannot
even provide you with the link you need to check out the issue I am having
on my website.

Can you point me in the direction of anyone that can help me reset all of
my passwords on my new laptop?


Jane

[Moira]

@VivianELondon 

I suggest getting in touch with our live chat support team who will be able to directly access your account and help you resolve this ASAP.

Please visit https://bit.ly/3qqfpfZ to be connected with a member of our support team.