How to fix the 'spuCountryDTOcannot be empty' error in KakaClo app?

[straytoesa]

I have KakaClo app linked with my shopify store.When I try to list product items to my Stray To ESA shopify store.It shows error message saying on their page"spuCountryDTOcannot be empty"how to fix this?

[PageFly-Oliver]

Hi @Straytoesa

The error message "spuCountryDTO cannot be empty" suggests that there might be an issue with the product information or settings related to the KakaClo app integration with your Shopify store. To fix this problem, you can try the following steps:

1. Verify the required fields: Make sure that all the necessary fields in the product information, particularly the "spuCountryDTO" field, are properly filled out. This field might be related to the country-specific information for your products. Double-check that you have provided the required information accurately.

2. Review app settings: Go to the KakaClo app settings within your Shopify admin panel. Look for any specific settings related to product listing or country-specific information. Make sure that these settings are properly configured and aligned with your product data.

3. Contact app support: Reach out to the KakaClo app support team for assistance. They will have access to the specific integration and app settings and can provide guidance on how to resolve the error message. They may be able to provide insights into the "spuCountryDTO" field and how it should be properly filled in.

4. Check for app updates: Ensure that you are using the latest version of the KakaClo app. Outdated versions of the app might have bugs or compatibility issues that can cause such errors. If an update is available, install it and see if it resolves the problem.

5. Shopify support: If the issue persists or the app support team is unable to provide a solution, consider reaching out to Shopify's support team. They can review the integration between your Shopify store and the KakaClo app and help identify any potential issues or conflicts that may be causing the error.

Hope my solution works perfectly for you.

Cheers!

Oliver | PageFly