How to handle returns in dropshipping with AliExpress?

[SquareBuy]

While I'm doing dropshipping using aliexpress, when a return occurs what's the whole process I need to do? 

[Lena_Parker]

The fact that AliExpress suppliers usually don't offer returns on orders means you need an action plan and a dropshipping return your own policy.
There are two exceptions:
1. You did not receive their order;

2. The product was damaged in transit.

[Iris · Accepted solution]

Hi @SquareBuy ,

Thanks for reaching out here. Starting any business is a learning curve. If you need any help, don't ever hesitate to reach out to us.

When it comes to returns in dropshipping, you can pretty much set your own rules. The most usual reasons for a refund are: product is broken, defective, doesn't match your description, or never arrived. If the customer says any of that, ask for a photo.

If any of these reasons can be backed up with a photo or tracking code, most AliExpress suppliers will issue you a refund. You can also refund your customer and kindly ask them to donate products to a local charity or recycle it. Make sure to go through this guide on handling returns like a pro. 

Do you already have a business, or do you have a plan for the kind you plan to open?