How to handle SSL certificates for e-mail when my A-record points to Shopify.

epicbuilds
Visitor
2 0 0

Hi everyone,

 

Since a couple of months I am hosting a Shopify website. In order for my domain to point to Shopify I had to change the A-record of my domain. Now everything worked fine for the first couple of months but now I have the following issue:

 

I am using Plesk to manage my domain and host my domain's e-mails. I used to have a Lets Encrypt SSL certificate that is used for the mail.domain.name and webmail.domain.name, as well as domain.name.. Now that my domain.name point to Shopify it is no longer possible to generate a Lets Encrypt SSL certificate for mail.domain.name and webmail.domain.name (or imap.domain.name / smtp.domain.name ). How did you handle this curious situation? Shopify support has no clue.  

Reply 1 (1)

Dirk
Shopify Staff
2342 253 518

Hey, @epicbuilds 

 

I would recommend reaching out to Plesk in regards to the SSL certifricate since they are the platform that is being used to host your domain. If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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