How to handle SSL certificates for e-mail when my A-record points to Shopify.

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Hi everyone,


Since a couple of months I am hosting a Shopify website. In order for my domain to point to Shopify I had to change the A-record of my domain. Now everything worked fine for the first couple of months but now I have the following issue:


I am using Plesk to manage my domain and host my domain's e-mails. I used to have a Lets Encrypt SSL certificate that is used for the and, as well as Now that my point to Shopify it is no longer possible to generate a Lets Encrypt SSL certificate for and (or / ). How did you handle this curious situation? Shopify support has no clue.  

Reply 1 (1)

Shopify Staff
2342 253 518

Hey, @epicbuilds 


I would recommend reaching out to Plesk in regards to the SSL certifricate since they are the platform that is being used to host your domain. If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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