How to know what the issue of the product is for not showing on Facebook and Instagram?

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Hi! I want to be able to fix the issue of this product so that it can be sold on Facebook and Instagram. Where can I find the details as to why it's hidden from the Shops?Screen Shot 2023-11-28 at 9.11.24 AM.png

Reply 1 (1)

Shopify Staff
1544 187 275

Hi there, @TOQA. Thank you for taking the time to reach out to the Shopify Community today with your Meta Sales Channel. My name is Imogen. It's good to meet you!


Thanks for that screenshot! Are you able to click on the name of the product to access it's information? Additionally, can you try hovering over the 'has issues' to see if any of the issues populate when doing that?


Feel free to follow up with me here once you've given those steps a try!

Imogen | Social Care @ Shopify 
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