Hey Guys, help me please!
I was using the facebook channel app to install my pixel and catalogs and everything was fine.
But I recently tried switching pixels to start one from scratch.
With the exchange, I noticed that even if I removed all the BM, Ad Account and Pixel links, the damn pixel was still connected to my store.
I tried to ignore it, but now my tracking is terrible and it's affecting my data and optimization.
Every 10 visits I lose tracking of at least 5 or 6 of them because the pixels (BOTH) just don't work!
I'm sure what is causing this tracking failure is some code installed by the app that I don't have access to through the theme code.
1. I unlinked my account and uninstalled the Facebook App.
2. I contacted app support, who are telling me to hire a paid developer 🙂
3. I commented out the "content_for_header" section as taught in the post below:
Can someone help me please?
Welcome to the Shopify community!
Thanks for your good question.
you can remove the existing pixel code from your theme.liquid file.
Follow the above lines. if it can't work let me know. we will help you to remove it.
yes, if you can't find then you have to hire a Shopify developer. to fix it out. we can help you for this.