How to remove a pixel from my store

CoraBelle
New Member
2 0 1

Hey Guys, help me please!

 

I was using the facebook channel app to install my pixel and catalogs and everything was fine.

 

But I recently tried switching pixels to start one from scratch.

 

With the exchange, I noticed that even if I removed all the BM, Ad Account and Pixel links, the damn pixel was still connected to my store.

 

I tried to ignore it, but now my tracking is terrible and it's affecting my data and optimization.

 

Every 10 visits I lose tracking of at least 5 or 6 of them because the pixels (BOTH) just don't work!

 

I'm sure what is causing this tracking failure is some code installed by the app that I don't have access to through the theme code.

 

Already tried:

 

1. I unlinked my account and uninstalled the Facebook App.

2. I contacted app support, who are telling me to hire a paid developer 🙂

3. I commented out the "content_for_header" section as taught in the post below:

https://community.shopify.com/c/technical-q-a/shopify-trekkie-loading-extra-tracking-pixels/m-p/7861...

 

Nothing worked.

 

Can someone help me please?

Replies 3 (3)
Zworthkey
Shopify Partner
5581 641 1503

@CoraBelle 
Welcome to the Shopify community!
Thanks for your good question.

 

you can remove the existing pixel code from your  theme.liquid file.

  1. From your Shopify admin, go to Online Store > Themes.
  2. In the Current theme section, click Actions, and select Edit code.
  3. Click the theme.liquid file to open the code editor.
  4. Delete the Facebook pixel code. You can find it between the <head> and </head> tags.
  5. Click Save.

Follow the above lines. if it can't work let me know. we will help you to remove it.

If helpful, please Like and Accept Solution. Hire Us |
if you Want to modify or Customize your theme | Whatsapp | Email us: sales@zworthkey.com
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CoraBelle
New Member
2 0 1

Sorry @Zworthkey 

 

I think I forgot to mention that Pixel is not found in any current folder of the theme code.

 

It is installed by the Facebook Channel app API

 

Will I need to hire an expert or will app support remove it for me?

Zworthkey
Shopify Partner
5581 641 1503

@CoraBelle 
yes, if you can't find then you have to hire a Shopify developer. to fix it out. we can help you for this.

 

thank you.

If helpful, please Like and Accept Solution. Hire Us |
if you Want to modify or Customize your theme | Whatsapp | Email us: sales@zworthkey.com
Top Rated Shopify Agency, | We have Over 200+ Happy merchants.
Build Successful Shopify Stores with GemPages