How to remove the manual payment method don't need any more

superpc007
Tourist
13 0 1

Good Day

As we can see below the screen shot below:

I need to delete the manual payment method, but all we can do is just "deactivate" the selected method.

Can some help us out please?

Thanks in advance.

ScreenShot1.pngScreenShot2.png

Replies 8 (8)
Sophia
Shopify Staff
963 61 105

Hello, @superpc007!

Sophia here from Shopify. When you add manual payment methods, they are considered "activated", so when you select the option to deactivate a manual payment method, the payment method will be completely removed from your store. Let me know if you're having any trouble with removing these payment options and I'd be happy to help.

Sophia | Social Care @ Shopify 
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vdph
New Member
2 0 0

Hi! Is it possible to completely delete them from the manual payment options (not just deactivating them)? Or even at least editing the manual payment method name?

drakedev
Shopify Partner
601 129 165

Hi, as Sofia explained, if you click Deactivate a Payment Method, it will delete it.

Editing Manual Payment Methods name is not supported at the moment.

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flowerrushph
Tourist
7 0 1

No it will not completely deleted in our store. It will only deactivated and will hide in checkout store. I want also to permanently delete this no just disabling.

drakedev
Shopify Partner
601 129 165

Unfortunately Shopify doesn't support at the moment renaming or complete deletion of previous define Manual Payment method.

It will stay in your drop-down list.

2020-09-30 14_31_26-Crazy Web Studio ~ Payment providers ~ Shopify.png

I agree with you that it would be a nice feature to have at least renaming.

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Sophia
Shopify Staff
963 61 105

@vdph wrote:

Hi! Is it possible to completely delete them from the manual payment options (not just deactivating them)? Or even at least editing the manual payment method name?


Hi, @vdph!

At this time, manual payment methods can be deactivated but not fully removed from the admin. When you deactivate a payment method, it will disappear from the Manual payment methods section under Settings > Payments, but it will still be available as an option in the drop-down list when you opt to add a new payment method. I created a manual payment method called "TEST" in my own test store to show you what it looks like once it has been deactivated:

20-10-21zn9-5ss62

I would be happy to submit feedback to our developers on your behalf to request the ability to completely remove custom manual payment methods from the admin. If there's any other information you'd like to share about the need for this option, please let me know.

Sophia | Social Care @ Shopify 
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yantronica
New Member
1 0 2

I think it's pretty bad when users are given an option to create something that they can't then ever delete. Makes it scary to experiment. Basic UX rule, always let user make mistakes right? Highly recommend adopting that principle.

nicklocicero
Tourist
13 0 4

I am now stuck with something I was using for testing. It makes sense why it would be hard to completely delete as orders that have that payment method would link to it.

It still should be possible to delete and not ever have to see it again, though.