How to resolve customer checkout error in online ordering?

[jasmeet1]

Hello,

I need Technical Support for my problem. Our customer face problems to complete order. When they try to complete order they see one error like (this order can not ship on this address you entered. review your address to ensure that all fields have been entered correctly and try again.)

My all customer face this error. Can you give me support to solve the issue. or if is possible you can contact me.

Thanks

Jasmeet Singh

+1 226-975-3413

[leeboyce]

1. Go to Settings > Shipping > General Profile 

2. Scroll to the very bottom of this page and look for "Not shipping from"

3. If you find this, you may see your store location listed, if so then click "Add Rates" and update the shipping rates accordingly. 

[jasmeet1]

Hi Leeboyce

Thanks for replying, I followed your steps and i can not see the head of "not shipping from" on my screen. I attached my print screen. Can you please look and help me.

Thanks

Jasmeet

[leeboyce]

please post the screenshot as an image and not an xlsx file. 

[jasmeet1]

Hello,

I attached screen shot in powerpoint. Please check.