How to TOTALLY remove "Expected delivery date"

How to TOTALLY remove "Expected delivery date"

Ajevie
Tourist
8 0 1

Let me begin by stating that BOTH "Shop Promise" and "Manual Delivery Dates" are both turned off (have NEVER been turned on) and yet many of my customers (but not all) are still getting the "Expected delivery date" on the orders. These dates are completely INCORRECT and since the option for them is turned off, we have no idea what they are even basing the estimate on. Naturally, our customers being given incorrect information is a big problem.

Replies 16 (16)

Kyle_Poieo-Dev
Shopify Partner
43 4 8

What is your stores URL?

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Ajevie
Tourist
8 0 1

ajevies.myshopify.com

chrisngrod1
Shopify Partner
18 0 9

Same issue to.  I'm on Venture theme.

 

I tried to add CSS to hide it and that wouldn't work as well.  It looks like some Shop Promise css is overriding my CSS that is attempting to fix the output.

People are expecting things before they are even shipped now.

ShopDoc
Shopify Partner
65 2 3

Is this theme based off any Shopify free theme?

Ajevie
Tourist
8 0 1

We use pipeline.  I can also note that we do not have any apps installed that would add a delivery date such as SFN of the shop app.

AAAToys
Visitor
3 0 0

We are having the exact same problem.  It just started within the last few days.

ShopDoc
Shopify Partner
65 2 3

Same Pipeline theme as the base?

AAAToys
Visitor
3 0 0

We use Minimal with Installments message

ShopDoc
Shopify Partner
65 2 3

I'm not seeing minimal in the Shopify theme store, is it third party?

AAAToys
Visitor
3 0 0

No It is a free theme from Shopify

ShopDoc
Shopify Partner
65 2 3

I'm not seeing in theme store, it's possible that it is outdated. Any updates available?

Ajevie
Tourist
8 0 1

Pipeline 7.1.2

ShopDoc
Shopify Partner
65 2 3

Since that is an Official Shopify Theme store theme, I would reach out to support. They should be prompt and responsive.

MacGeorge
Tourist
4 0 1

Same problem here! Suddenly started appearing on some, but not all orders in the past week. Now customers are getting upset thinking that they will get their orders next day.

 

I don't know where the metric is coming from to calculate the turn around time. I even have customers ordering on Saturday and the checkout is telling them the product will be delivered on SUNDAY!!!!!

chrisngrod1
Shopify Partner
18 0 9

Shopify acknowledged this is an error on their part.

 

I'm sure when they were busy making their Summer edition that they broke it.

ShopDoc
Shopify Partner
65 2 3

Do you have a link to an announcement? I'd like to read the details if any.