How to transfer an inactive Shopify domain to another provider?

[wguannu]

How do I transfer my shopify domain name to another provider after my account has been inactive?

[Nick_Marketing]

You should contact merchant support directly, they will assist with the domain transfer.

Contact page link: https://help.shopify.com/en/questions#/contact/

[Skye]

Hi, @wguannu.

Thanks for posting to the forums. 

If you're looking to transfer your domain hosting to another platform and no longer have access to your Shopify Admin, you can reach out to our live advisors who can provide you temporary access to unlock the domain for transfer. 

That being said, if this is a new domain, you must wait 60 days before it can be unlocked for transfer. Unfortunately, this is something we can't control. 

To reach out to our live team; please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.' You will then see the support options available.

In the meantime, if you could provide feedback on what caused you to switch providers that would be appreciated! Your feedback is important and helps us grow and improve as a platform.