How to unblock a parked or untrustworthy website?

How to unblock a parked or untrustworthy website?

ConunDrum
Visitor
1 0 0

Hi,

 

I have my site live, but through my work network and probably other revenues it has been blocked because apparently it is parked or untrustworthy. 

 

How do I remediate this so no one is limited to reaching my site, restricting sales?

 

thanks in advance, 

 

Reply 1 (1)

Ollie
Shopify Staff (Retired)
2550 460 426

Hey @ConunDrum.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Did you recently change the primary domain for your online store? If so, did you purchase a domain from the Shopify platform or connect a third-party domain?

 

If you have successfully connected a third-party domain to your online store, it may take up to 48 hours for a TLS certificate to be issued. During that time, an SSL Unavailable error may be displayed in your Shopify admin. A security error might also be displayed in your browser when customers visit your online store.

 

If you have noticed that your store still displays a security error after more than 48 hours, you may need to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to take a further look into the domain and error you are seeing.

 

Looking forward to your response, let me know if you have any questions.

Ollie | Social Care @ Shopify 
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